岗位领域:行政人力
工作性质:长期工作
学历要求:本科及以上
岗位职级:P4
工作地点:New York
截止日期:28 December , 2018
Org. Setting and Reporting
The Office of the United Nations Ombudsman and Mediation Services (UNOMS) acts as an independent confidential and neutral dispute resolution resource to provide a safe setting in which all staff members feel comfortable in being able to bring forward issues or concerns. The Office seeks to: resolve conflicts expeditiously and effectively through ombudsing and mediation; identify system issues, trends and patterns and thus facilitate changes at the systemic level (policies, procedures, practice, structures, culture or attitude), encourage and, where applicable, assist in developing a deeper understanding of conflict prevention, conflict management and conflict resolution, while exploring opportunities for preventive practices; internally, team members work together as a team to support effective performance and apply professional standards to achieve common goals and objectives.
The position is located in New York. The incumbent will report directly to the Chief of Office.
Responsibilities
Within delegated authority, the incumbent will be responsible for the following duties:
1. Handle cases of staff members and other personnel with access to the Office of Ombudsman and Mediation Services with a view to resolving any workplace concerns they bring to the Office. Such handling of cases must be guided by a full understanding of the principles of confidentiality, independence, neutrality and impartiality.
2. Provide substantive input on conflict resolution matters to the Chief of Office and contribute to the drafting of reports and other materials.
3. Serve as principal case assignment officer and database management focal point, undertaking the collection and analysis of data from the database, surveys and related sources and prepare reports as required.
4. Keep abreast of matters relating to policies, regulations, and rules affecting staff, as well as proceedings in the formal part of the system of administration of justice and bring relevant issues to the attention of the Chief of Office.
5. Develop and conduct outreach activities such as workshops and training with a focus on conflict prevention and skills-based conflict competence, including developing helpful tools and presentations.
6. Undertake missions to UN offices and field missions, as required, to provide conflict resolution services.
7. Contribute to identifying systemic issues arising from the individual cases handled and lessons learned.
8. Perform other duties, as assigned.
Competencies
Education
Advanced university degree (Master's degree or equivalent degree) in administration, dispute resolution, human resources management, law, organizational development, counselling, or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Training in alternative dispute resolution is desirable.
Work Experience
A minimum of seven years of progressively responsible professional experience in conflict resolution, law, administration, human resources management, social sciences or related field is required. Experience working as an Ombudsman or Conflict Resolution Practitioner is desirable. Experience working with conflict resolution issues arising in field operations is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official UN language is desirable.
Assessment
Evaluation of qualified candidates may include an assessment exercise and a competency-based interview.
Special Notice
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 30 September 2018, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belarus, Belize, Brazil, Brunei Darussalam, Cabo Verde, Cambodia, Central African Republic, China, Comoros, Cyprus, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Indonesia, Islamic Republic of Iran, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Republic of Korea, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Solomon Islands, South Sudan, Suriname, Syrian Arab Republic, Thailand, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.