【国际组织】U.N.Office of Information and Communication Technology

2018年10月11日   点击人次:292





工作地点:New York


Org. Setting and Reporting


This internship is located with the Office of Information and Communications Technology (OICT), Department of Management (DM). The internship is UNPAID and full-time (five days per week for 35 hours), for a minimum duration of four (4) months and can be extended up to six (6) months. Interns will work under the supervision of a staff member within the OICT department.




Daily responsibilities will depend on the individual's background, the intern's assigned office as well as the internship period. Examples of duties to be performed may include the following:


Assisting in IT Inventory compilation and assessment;

Researching leading practices for service desk management;

Reviewing and documenting internal operational processes to assist in optimization;

Testing of new functionality in new systems;

Preparing training materials, user requirements and specifications;

Training and educating clients on related IT topics;

Drafting in power point presentations for different audiences;

Designing operational dashboards in Qlik sense and/or Ms. Power BI;

Assisting on the development of workflows in Visio;

Preparing communication materials and articles;

Analyzing IT statistics;

Preparing operational and managerial reports;

Assisting on service desk tasks as needed;

Assisting in other IT Functions as necessary;

Attending and supporting the preparation of meetings, conferences, workshops and other events;

Taking notes during meetings and creating the meeting minutes;

Additional activities that may be required to ensure the success of the work team. The intern will have an opportunity to gain practical knowledge and understanding in the project and resources planning, implementation, and operation of United Nations global information and communications technology.





-Speaks and writes clearly and effectively

-Listens to others, correctly interprets messages from others and responds appropriately

-Asks questions to clarify, and exhibits interest in having two-way communication

-Tailors language, tone, style and format to match the audience

-Demonstrates openness in sharing information and keeping people informed



-Works collaboratively with colleagues to achieve organizational goals

-Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others

-Places team agenda before personal agenda

-Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position

-Shares credit for team accomplishments and accepts joint responsibility for team shortcomings


Client Orientation:

-Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view

-Establishes and maintains productive partnerships with clients by gaining their trust and respect

-Identifies clients’ needs and matches them to appropriate solutions

-Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems

-Keeps clients informed of progress or setbacks in projects

-Meets timeline for delivery of products or services to client


Technological Awareness:

-Keeps abreast of available technology

-Understands applicability and limitations of technology to the work of the office

-Actively seeks to apply technology to appropriate tasks

-Shows willingness to learn new technology




To qualify for an internship with the United Nations Internship Programme, the following conditions must be met:


1. Applicants are required to: (A) be enrolled in a graduate school programme (second university degree or equivalent, or higher in Information and Communications Technology, Information Science, Information Systems, Information Management, Project Management, Business Management or related field; (B) or be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent) in Information and Communications Technology, Information Science, Information Systems, Information Management, Project Management, Business Management or related field ; or (C) have graduated with a university degree (as defined above) and, if selected, must commence the internship within a one year period of graduation; (D) If pursuing their studies in countries where higher education is not divided into undergraduate and graduate stages, have completed at least four years of fulltime studies at a university or equivalent institution towards the completion of a degree in Information and Communications Technology, Information Science, Information Systems, Information Management, Project Management, Business Management or related field;


2. Be proficient in standard office automation equipment (e.g. computer, scanner, printer, etc.) and software systems (e.g. Microsoft Windows 7 or similar; Microsoft Office or similar; Outlook 365 or similar, etc). Strong knowledge of data management techniques, quantitative analysis and methods; Knowledge of key business tools (e.g. Microsoft SQL, Excel, PowerPoint, Qlik sense and/or Ms. Power BI); Knowledge on IT Service Management (ITIL Foundation) and Project Management (Prince 2);


3. Have demonstrated intention to study further or work in a field relevant to the work of Information and Communications Technology, Information Management, Project Management, Business Management;


4. Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; and


5. Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views;


Work Experience


No work experience is necessary.




English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English is required, knowledge of other UN official language is desirable.